Jennifer Pegram
Product Owner
- Role
- Product Owner at Townsquare Interactive
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jennifer Pegram
I am passionate about communication, marketing and event planning. I value strong team work as well as delivering the highest quality customer service.
Experience
Product Owner
Dec 2024 — Present
Freshdesk Proficiency-Comprehensive and authoritative knowledge on Workato and Freshdesk-Provide ongoing support and troubleshooting for team members regarding Freshdesk functionality. Project Management-Oversee and execute Freshdesk-related projects, including enhancements, integrations, and day-to-day functionality-Collaborate with all departments to gather requests, requirements, and pain points to develop project workflow-Monitor project progress, identify risks, error handle and search for opportunities for improvement. Technical Oversight-Troubleshoot technical issues and provide timely resolutions-Stay up-to-date with Freshdesk updates and best practices-Develop and maintain documentation and training materials for Freshdesk usage.Communication-Effectively communicate with stakeholders, including management, and team members, regarding Freshdesk-related issues and updates-Welcome open communication with the business for input, enhancement requests and areas of conflict.Continuous Improvement-Identify opportunities for process optimization and automation within Freshdesk to serve a better workflow for both the business and our customer base.
Education
University of North Carolina at Greensboro
Communication Studies , Communication Studies
2014 — 2018
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