Jennifer Owen
Vice President of Customer Success | Global Customer Success Leader | Driving Revenue Growth & Retention at Scale
- Role
- Vice President of Customer Success at Lytho
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jennifer Owen
As the Vice President of Customer Success, I am responsible for leading the strategy and execution of our customer success initiatives. My primary focus is driving customer adoption, satisfaction, retention, and expansion across our SaaS platform ensuring our customers derive maximum value from our solutions and have an exceptional experience throughout their journey. I oversee the customer onboarding team, ensuring a seamless onboarding experience that accelerates time-to-value and sets up customers for long-term success. Enhancing the overall customer experience, continuously improving processes to ensure that every touchpoint—from onboarding to post-sale support—exceeds customer expectations.
Experience
Vice President of Customer Success
Jan 2026 — Present · Raleigh-Durham-Chapel Hill, NC, US
Executive leader driving customer retention, expansion, and advocacy through scalable Customer Success strategies.Builds and leads high-performing global teams focused on data-driven insights, proactive risk management, and measurable business impact.
Education
North Carolina State University, BS Textile Management, International Business
Bachelor of Science (BS), Textile Management, International Business Concentration
1992 — 1997
Skills
- Product Marketing
- Manufacturing
- Strategic Partnerships
- Lean Manufacturing
- New Business Development
- Continuous Improvement
- Contract Negotiation
- Cross-Functional Team Leadership
- Management
- Program Management
- Supply Chain Management
- Supply Chain
- International Sales
- Strategic Planning
- Semiconductors
- Product Management
- Business Development
- Strategy
- Six Sigma
- Product Development
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