Jennifer Osegovic
Helpdesk- Inbound (Field and Panel Support) @Nielsen
Tampa, FL, US
EMAILS
MOBILE NUMBERS
+18•••••••88
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WORK HISTORY
Jun 2014 — Present
Helpdesk- Inbound (Field and Panel Support) @Nielsen
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Tampa/St. Petersburg, FL, US
Help Desk Agent – Inbound Support 2014- present• First level support responding to 40+ incoming phone calls on a daily basis.• Respond promptly to Associates and Panel Members requests to ensure data and installation of Nielsen equipment meets company standards.
EDUCATION
2009 — 2014
Hillsborough Community College
Associate of Arts in Computer Information Technology
1985 — 1986
D G Erwin Technical Center
Computer Operatations and COBOL programming language
SKILLS
ResearchServersProcess ImprovementCustomer SatisfactionComputer Network OperationsKnowledge DiscoveryMicrosoft AccessTroubleshootingData EntrySoftware DocumentationTechnical SupportMicrosoft ExcelBmc RemedyCustomer ServiceTeam BuildingData ProcessingCustomer Service ManagementDocumentationMicrosoft WordActive DirectoryOperating SystemsTeam LeadershipMicrosoft OfficeMainframeHelp Desk SupportLeadershipDocumentationsComputer OperationsAccessTrainingDisaster Recovery
ABOUT JENNIFER OSEGOVIC
A highly technical professional who has managed and trained personnel in operations…
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