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Jennifer Mullen

Deputy Executive Director of Communications and Customer Relations @Virginia Lottery

Richmond, VA, US
EMAILS
j••••••@valottery.com
MOBILE NUMBERS
+16•••••••62

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WORK HISTORY

Feb 2023 — Present

Deputy Executive Director of Communications and Customer Relations @Virginia Lottery

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Richmond, VA, US

EDUCATION

1992 — 1995

Virginia Commonwealth University

Bachelor of Science, Mass Communications

SKILLS

Press ReleasesEditingMarketing CommunicationsNewslettersWeb ContentStrategic CommunicationsEvent PlanningCorporate CommunicationsPublic SpeakingPublic RelationsInternal CommunicationsMedia RelationsAdvertisingCopywritingJournalismCreative WritingCustomer ServiceMarketingSocial MediaEvent ManagementCrisis CommunicationsProgram ManagementPublicitySocial NetworkingSpokespersonBrand ManagementMarketing StrategySocial Media MarketingTime Management

ABOUT JENNIFER MULLEN

I am a communications professional with a passion for brand reputation and customer experience. As Director of Communications and Customer Relations at the Virginia Lottery, I proudly lead an outstanding team performing a variety of functions including efforts to raise awareness of the Lottery’s support of K-12 public schools, media relations, responsible gaming, internal communications, employee engagement and community outreach. I also oversee the Lottery’s customer relations team with an eye on improving the overall customer service experience.

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