Jennifer Moss
Senior Sales Experience Manager @Gebr. Heinemann
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WORK HISTORY
Senior Sales Experience Manager @Gebr. Heinemann
Hamburg, DE
EDUCATION
James Cook University (Singapore Campus)
Auslandssemester, International Business and Management
University of Münster
Master of Science, Business Administration - Major Marketing
Chamber of Industry and Commerce
Certified Foreign Language Correspondent | English
Commercial High School
A-Levels
Hochschule Osnabrück
Bachelor of Arts, International Business and Management
ABOUT JENNIFER MOSS
With over five years of experience in customer experience and CRM management, I am passionate about enhancing retail environments through innovative solutions and cross-functional collaboration. As the Senior Sales Experience Manager at Gebr. Heinemann, I lead projects focusing on delivering impactful customer experiences that align with the company’s mission of providing unforgettable shopping experiences globally. By bringing a strategic mindset and a commitment to fostering teamwork, I aim to empower shopfloor teams and elevate customer engagement through practical, scalable solutions. Currently, I lead global projects aimed at improving shop atmospheres, processes on the shop floor and increasing shopping inspiration, including designing and implementing digital interactive tools and developing new shop concepts. My role involves close collaboration with sales teams worldwide to ensure a consistent and impactful customer journey. I also spearhead efficiency initiatives that streamline operations while supporting teams with best practices, standards, and scalable strategies. This builds on my prior experience in CRM operations, where I contributed to loyalty program innovations and marketing system optimizations.
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