Jennifer Morris

About Jennifer Morris

Results-oriented professional with over 16 years of expertise in program and project management. A dedicated leader known for driving process improvement initiatives and achieving measurable outcomes in complex environments. Adept at solving intricate challenges, mitigating risks, and facilitating change management to optimize operations. Strong communication skills, coupled with exceptional organizational abilities, enhance the capacity to collaborate effectively with multidisciplinary teams. Proven ability to lead, innovate, and deliver tangible results, making a significant impact on organizations\' success.

Experience

1. Sr Project Manager (on Assignment at Elevance Health)

   Brooksource

   May 2024 — Present

   Facilitated multiple projects and workstreams, driving expansion into new markets and the introduction of new product offerings, while managing complex stakeholder interactions among IT teams, Product and Business Owners, and Health Plan sponsors.• Led Federal Mandates Medicaid and Medicare projects, overseeing various workstreams, managing stakeholder engagement, and ensuring project remains on track and within budget.• Concentrated on a holistic stakeholder interaction by assembling experts to design a superior stakeholder experience, defining end-user impact, and measuring success across functions and workstreams.• Oversaw the end-to-end execution of workstreams such as Enrollment/Member Management, Marketing/Member Communications, Vendor Management, Customer Service, Claims, Healthcare Management, Pharmacy Benefits Management, and Human Resources, ensuring all systems, processes, and teams were prepared to meet state Medicaid contract requirements and operational launch timelines. • Developed and monitored performance metrics to identify improvement areas and ensure prompt project delivery.• Directed training sessions and knowledge transfer initiatives, fostering seamless transitions from implementation to operational phases.

Education

• Norfolk State University

  BA, Economics

  1990 — 1993

Skills

• Outlook
• Software Documentation
• Business Analysis
• Ms Project
• Healthcare Information Technology
• Webex
• Word
• Program Management
• Microsoft Word
• Project Management
• Customer Service
• Data Analysis
• Microsoft Excel
• Hipaa
• Excel
• Sharepoint
• Leadership
• Management
• Change Control
• Quality Assurance
• Microsoft Project
• Visio
• Healthcare
• Process Improvement