Jennifer Miller

About Jennifer Miller

Experienced Director Of Operations with a demonstrated history of working in the restaurant industry. Skilled in Root Cause Analysis, Data Analysis, and Customer-Focused Service. Throughout my career, I have established a reputation as a leader who is committed to furthering standards of excellence. My expertise encompasses excellence in operations, from hiring and building high performing teams, to supervising a diverse staff, to maximizing customer relations through effective communication and active listening. In each of my jobs, I have been recognized time and time again as a top performer in customer satisfaction, problem resolution, and team building. Additionally, I\'ve forged strategic relationships with vendors and leadership to enhance business growth and profitability. A few of my career highlights include: Trained employees on reducing mistakes, identifying individual strengths and weaknesses, and reducing error rates, while enhancing quality and process efficiency. Increased sales an average of 3% per restaurant in Quarters 1-3 in 2019. Forged community partnerships with various organizations including the YMCA and JDRF to plan monthly events while driving new customers to the restaurants. Continued efforts to reduce total labor costs within each location (reduced an average of 2.5% total labor per location) by execution of proper training, scheduling and accountability. Cultivated long-term, positive relationships with customers that contributed to referral business, increased sales and revenue growth. Additionally, I consider myself highly dedicated and committed to a business’s success. I am constantly looking for new opportunities to improve team performance, professional development, and customer satisfaction.

Experience

1. Operations Manager Topgolf Parsippany (Coming Soon)

   Topgolf

   Apr 2026 — Present

Education

• Newport High School

  High School Diploma

  1998