Jennifer Metzger

Client Services Manager - Export @MSC Mediterranean Shipping Company

Montreal, QC, CA

Manage Export bookings, Compliance, Export Door moves, Routing Orders, Change of destinations, Hazardous and Specialized Equipment (Reefers, OT, FL, Tanks)• Review resumes and applications, conduct interviews, recruit, hire and train new employees.• Coach current employees.• Manage and motivate staff.• Manage and maintain department‘s Key performance indicators. • Plan and implement strategies to ensure team’s success and client satisfaction.• Manage employee time off and departmental schedules, including holiday staffing.• Conduct performance evaluations• Develop individual employee development plans.• Implement new and existing projects and processes.• Communicate, liaise, and support other departments.• Implement team-building and social activities to enhance employee productivity and morale.• Perform all related tasks as required and requested by higher-level management to meet departmental business and service needs.

James Lyng High School

High School Diploma

Shadd Business Center

D.V.S