Jennifer Menges

About Jennifer Menges

Performance-driven senior leader with over 15 years core experience in non-profit social service program operations, strategic planning, stakeholder engagement, staff training and development, data management and direct service delivery. Expert facilitator, speaker and adjunct instructor. Skilled at cross-functional team-building, communications and collaboration within culturally diverse environments. Creative, resourceful thinker with clear sense of purpose and urgency when faced with emergent challenges during periods of both decline in funding and rapid growth. Currently serving as Mental Health Quality Coordinator for Napa County Health and Human Services Agency. Other significant career experience includes senior leadership roles in New York City overseeing OMH, DOHMH, OASAS and OPWDD administrative, clinical and crisis intervention service programs, leading quality assurance and performance improvement programs, developing clinical outcomes data reporting models, supervising clinicians working within Article 28, 31 and 32 clinics, and serving as an adjunct instructor at the College of New Rochelle.

Experience

1. Mental Health Quality Coordinator

   Napa County

   Jan 2020 — Present

   Drive the Division’s culture of continuous performance improvement. Direct and coordinate Division quality assurance and quality improvement activities, including serving as Chairperson of the Quality Improvement/Utilization Review Committee, Performance Improvement Project Innovation Committee, and Data Review and Development Committee. Collaborate with operational teams to assess risk, establish priorities, and design and execute performance improvement projects. Support contract providers in meeting and exceeding quality standards. Monitor system of care performance and implement scorecards to drive accountability and outcomes. Advise on the appropriate use of quality improvement tools and methodologies. Interpret Federal, State and County regulations, and establish and maintain system and service delivery standards to meet regulatory requirements (e.g, CMS, DHCS, Title 9, CDPH). Liaise with internal and external auditors and quality review organizations to facilitate audit proceedings, corrective action and ongoing agency response and auditor relationship engagement.

Education

• Fordham University

  Master of Social Work - MSW, Clinical/Medical Social Work

• Carnegie Mellon University

  Bachelor of Science - BS, Business/Managerial Economics