Jennifer McGetrick-Swan

About Jennifer McGetrick-Swan

The possibilities of what humans can achieve when working together fuels me. I am a passionate service, support and operations leader who loves to bring the optimal combination of strategy, people, technology and process together to delight and deliver customer success and positive business impact.I am energized by opportunities to have significant positive influence and impact on and with others. I am inspired when I get to work with smart, driven and passionate people in a dynamic, inclusive environment that is making a difference in the world.Skills and Experiences that I can bring to your business/team:* Inspiring and empathetic global business leader with proven track record of delivering outstanding customer satisfaction, employee engagement and exceptional business results.* Expert in building high-performing, high-trust cultures and teams. Attractor and developer of talent. Expertise in motivating and leading insourced and outsourced teams to do great work together.* Experienced change agent; able to lead large-scale change efforts related to business and strategy transformation, mergers and acquisition/business integration and development of strategic partnerships.* Breadth of functional expertise across service, support, operations, manufacturing and business services and operations (Finance, Procurement, Travel, Learning and Development, Supply Chain).* Exceptional skills at aligning on shared vision/mission/values to build organizational capability to define and execute strategy.* Adept at business planning through execution against strategic priorities, performance tuning and driving business insights resulting in consistent and sustained creation of business value on both the top and bottom line.* Recognized as a decisive, fair and agile leader who is effective at building organization capability and improving performance of insourced and outsourced teams resulting in above average employee satisfaction and engagement.

Experience

1. Partner, Ww Leader Customer Service and Support Windows Commercial

   Microsoft

   Mar 2025 — Present · Seattle, WA, US

   I have the opportunity to enable and empower a diverse and global team of talented technical support engineers to solve complex technical problems to high satisfaction which enables customers to be successful using Microsoft technologies. We strive to know our customers deeply and to ensure that they feel like we listened intently, heard their articulated and unarticulated needs, communicated in a timely manner, and we were accountable to solve their issues so they could focus on the business at hand.

Education

• Montana Technological University

  Bachelor of Science (BS), Business Administration and Management, General

  1983 — 1988

Skills

• Strategic Partnerships
• Saas
• Business Coaching
• Ppc
• Strategic Financial Planning
• Customer Satisfaction
• Strategic Leadership
• Mentoring
• Vendor Management
• Cross-Functional Team Leadership
• Management
• Program Management
• Mobile Advertising
• Project Management
• Long Term Relationship Building
• Advertising
• Organizational Leadership
• Strategic Planning
• Crm
• Analytics
• Business Strategy
• Bing Ads
• Customer Relationship Management (Crm)
• Operations Management
• Financial Accounting
• Online Advertising
• Long Term Customer Relationships
• Sem
• Global Operations
• Financial Analysis
• Sales Operations
• Customer Service
• Search Engine Marketing (Sem)
• Outsourcing
• Google Adwords
• Global Strategy
• Team Leadership
• Leadership
• Product Management
• Customer Support