Jennifer McGarry-Tustin

About Jennifer McGarry-Tustin

I am a strategic executive focused on delivering top notch results. I have an exceptional track record of managing and leading highly motivated teams that deliver value for customers, employees and shareholders. I have extensive experience in Financial Services and leading a team across management disciplines in sales, customer success, servicing operations, and strategic re-engineering.I am passionate about building high performing team cultures, developing talent and using big data analytics to make key business decisions and target the right customers at the right time. Therein delivering impactful results to the organization.Highlights: Sales, Customer Success, People Leadership, Strategy, Data Analytics, Client Management, Innovation, and Diversity and Inclusion.

Experience

1. Manager-us3p

   Amazon

   Jul 2022 — Present

   Responsible for leading a team of Customer Success Managers responsible for the growth through strategic management of top tier sellers in the Amazon portfolio.• Coach, mentor, and develop a team of between 10-12 Customer Success Managers• Created goals for my team to align with organizational goals and business strategy development along with identifying the correct input metrics that drove growth and improved the end customer experience.• Build and cultivate strong relationships with Sellers within my team’s portfolio along with internal stakeholders; becoming a trusted advisor and a business advocate while monitoring Seller satisfaction.• Identify, optimize and scale improvements that benefited a large set of customers by driving efficiencies through tools and processes, simplifying SOPs and partnering with external teams to align programs.• Manage recruiting and hiring efforts across direct team and broader organization.

Education

• University of Arizona

  Bachelor of Applied Science - BASc