Jennifer Martin

About Jennifer Martin

Experienced Office Manager with a demonstrated history of working in the retail industry. Skilled in Retail Sales, Customer Service, The Development of peers and Networking. Strong administrative professional with a Bachelor of Science (B.S.) focused in Athletic Training/Trainer from University of New England.

Experience

1. Fleet Registration Cost Specialist

   Merchants Fleet

   Jul 2019 — Present

   Responsibilities include but are not limited to ensuring cost entry SLA’s are not only being met but also working to eliminate escaped errors that result in client dissatisfaction, handle internal inquiries from business partners and clients with an appropriate level of urgency, provide registration quotes and detect trends to confirm assumptions, and find ways to create efficiencies and support future growth; fosters a strong growth mindset. Creates and maintains SOPs to assist with the training and developing of new team members, not limited to the cost team. Established self as the “cost expert” by utilizing personal skill set and behaviors to help coach and develop team members; always willing to take time out of the day to show rather than tell. Establishes and builds rapport with members of all departments to increase knowledge of the business that is specific to the cost team role. Has been recognized by other departments for being a team player, finding efficiencies in the request process and getting registration quotes back in a timely manner despite an exponential increase in requests.

Education

• University of New England

  Bachelor of Science (B.S.), Athletic Training/Trainer

  2004 — 2009