Jennifer Manghisi

VP of Transfers & Closings @AKAM

New York, NY, US

Oversee end-to-end transfer and closing processes for high-value property transactions, ensuring flawless execution from contract initiation to completion. Lead and manage a team of 20 professionals, providing strategic direction and hands-on support to maintain operational excellence and team alignment. Develop and refine workflows to enhance efficiency, minimize delays, and elevate client satisfaction during property transitions. Utilize data-driven analysis to monitor key performance indicators, identify improvement opportunities, and implement process enhancements for sustained success.• Developed KPIs and performance metrics to establish clear expectations for application review times and submission to the Board, fostering accountability and consistency across the team.• Automated renewal notices using Yardi data, ensuring timely communication with unit owners at 90, 60, 30 days, and post-lease expiration, enhancing operational accuracy.• Streamlined the closing process by optimizing workflows, reducing scheduling time to 2-3 weeks post-approval, and improving the client experience for property transitions.