Jennifer Mancer

About Jennifer Mancer

Dynamic, results driven Store Manager recognized for elevating the client experience, driving revenue, and accelerating growth through strategic clienteling, community engagement, and high performance team leadership. • 25 years experience in the health industry, with strong emphasis in sales and service;• Experienced in an extended sales cycle environment as well as short sales cycle both with an emphasis in high pressure and upper executive level customer base;• In-depth knowledge of negotiation, sales presentations and customer support;• Ability to negotiate critical strategic issues while maintaining client satisfaction;• Presentation experience with senior level executives for both external and internal audiences;• Solid leadership qualities including strong communication skills, ability to motivate and develop achievable goals;• Goal oriented and ability to achieve and exceed “bonus” targets;• Ability to mentor, coach and train while knowing the difference in each skill.

Experience

1. Sales Manager, Retail

   J.McLaughlin

   Mar 2023 — Present · US

   Lead a $1.04M–$1.15M volume store delivering growth in a competitive market.• Increased VIP spend by 30%, growing revenue from $385,506 to $501,164, and improved VIP penetration from 37.2%(2024) to 43.6%(2025).• Drove a 38% increase in High Sale revenue, from $354,221 to $490,087, with High Sale transactions rising from 239 to 311 year over year.• Delivered 26.7% event revenue growth in 2025, increasing event volume from $120,463 to $152,676.• Achieved all 2024 store productivity metrics, including AUR, UPT, and ADS.• Grew 2024 event volume from to $120,463, reinforcing strong community engagement and client activation.• Surpassed 2024 footwear goal with 5.9% penetration.• Ranked #1 in district for High Sales in 2023 (tied), outperforming district (30%) and total company (24%) benchmarks with 37%.• Achieved #2 VIP penetration in district in 2023 at 41.7%, exceeding district (33.9%) and total company (27.9%) performance.• Expanded annual event count from 18 to 21 in 2023, strengthening client outreach and brand presence.

Skills

• Leadership Development
• Managed Care
• Healthcare Management
• Public Speaking
• Sales
• Customer Service
• Healthcare Information Technology
• Management
• Team Building
• Strategic Planning
• Healthcare Industry
• Sales Management
• Marketing
• Training
• Home Care
• Medicare
• Hospitals
• Healthcare
• Business Development
• Leadership
• Strategy
• Marketing Strategy
• Physician Relations
• Employee Benefits
• U.s. Health Insurance Portability and Accountability Act (Hipaa)