Jennifer Hickman
Problem Solver + People, Product, & Project Leader
- Role
- Product Lead, Healthcare Technology at PT Solutions Physical Therapy
- Location
- Lees Summit, MO, US
- LinkedIn followers
- 500 followers
About Jennifer Hickman
Skilled Applications / Product Manager with background in overseeing software development and implementation.Strengths include problem-solving, communication, project management, team leadership, and strategicproduct planning. Passionate about personal relationships, the designed environment, and user experiences.
Experience
Product Lead, Healthcare Technology
Jun 2025 — Present
Develop and own the comprehensive product roadmap for clinical applications including the Raintree EMR for outpatient therapy services• Establish and document best practices for system configuration and user workflows• Plan and manage all incremental upgrades and the implementation of new features while prioritizing both patient and provider-centric solutions• Complete release note review, thorough testing, and manage deployment• Update configuration settings for both keep-the-lights-on efforts and projects, encompassing growth initiatives and custom system enhancements• Facilitate product advisory council and work group meetings comprised of business leaders to review changes, approve testing, and assess operational readiness• Define and monitor KPIs after implementations to measure and report on success• Ensure compliance with change management policies for release coordination• Adhere to Agile practices by creating cards for the scrum board, allocating points to user stories, assigning them to Epics, and managing progress through to completion
Education
University of Missouri-Columbia
Bachelor of Science (B.S.), Human Environmental Sciences - Architectural Studies
2006 — 2011
Lee's Summit West High School
High School Diploma
2002 — 2006
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