Jennifer Carroll

About Jennifer Carroll

As an employee-centric, senior-level information technology (IT) manager, I have over 15 years of progressive leadership experience directing high-performing global teams for multimillion-dollar transformation projects centered on enterprise and human resource information systems (HRIS). Serving as an agent of change, I have always embraced new methods while fostering a positive workplace culture. By utilizing an efficient ownership mentality, I complete large-scale deliverables under stringent timelines and allocated budgets. Employing influential communication techniques (written and verbal), I convey complex metrics effectively with Center of Expertise (CoE) teams, C-Level suites, business partners, and department leaders. Equally important is my commitment to the professional growth of individuals. Through my design of innovative training programs, I continuously strive to raise the level of my team\'s performance. Additional administrative skills, processes, and competencies include:• Global IT Leadership, IT Portfolio/ Program and Budget Administration• Vendor Relationship Management (Accenture, Deloitte, IBM, SAP, Oracle, ServiceNow) • Customer Relationship Management (Trusted Business Partner) and Engagement• Service Level Management (ITSM, IT Factory Operations)• Continuous Improvement (Six Sigma Lean Methodologies, Agile Awareness)• Employee Diversity, Inclusion, and Equity• Emotional Intelligence, Motivation, and Empathetic Listening Technical Systems and Software: Workday | PeopleSoft | Taleo | Power BI | Cognos | Kronos | ADP | SAP Commissions | Saba Learning PS Project | Microsoft Office (Word, Excel, PowerPoint)| Primavera | SaaS and On-Premises Infrastructure Enterprise Architecture ITIL | ITSM | Software Development Lifecycles (SDLC)| IT Controls | SOX Compliance

Experience

1. IT Director, End User Services and Enterprise Asset Management

   Caterpillar Inc.

   Jan 2026 — Present

Education

• DePaul University

  Masters in Information Systems, IT

  2000 — 2004

• University of St. Francis

  Bachelors Degree in Technology Management, Information Technology

  1996 — 1999

Skills

• Program Management
• Six Sigma
• Sap
• Change Management
• Kaizen
• Dmaic
• Business Process
• Process Improvement
• Project Planning
• Erp
• Black Belt
• Management
• Ms Project
• Cross-Functional Team Leadership
• Business Process Improvement
• Project Management
• Lean Manufacturing
• Continuous Improvement
• Microsoft Project