Jennifer Jennifer Knapp Lukat
Executive Director Head of Retail Credit @Northwest Bank
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WORK HISTORY
Executive Director Head of Retail Credit @Northwest Bank
Columbus, OH, US
EDUCATION
Cleveland State University
Bachelor of Arts (BA), College of Science
ABOUT JENNIFER JENNIFER KNAPP LUKAT
Responsible for managing a team to achieve results and develop strong talent in a fast paced demanding environment. Results oriented manager who connects people to team goals that are aligned with the overall goals of the company. Skilled at eliminating roadblocks by creating and delivering effective educational materials and providing thorough coaching. Assists associates in understanding how their work contributes to overall company success and positive customer experience. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Drives process improvement and adapts quickly to new demands and challenges.Areas of excellence: • Organizational Change• Multi-unit Operations Management• Performance Management• Policy and Procedure Writing• Project Management & Oversight• Sales & Operations Training• Superior Customer Service & Escalation Resolution• Associate Retention & Satisfaction• Sales and Vendor Relationship Management• Strong Verbal and Written Communication Skills• Excellent Attention to Detail• Exceptional Analytical and Problem Solving Skills• Ability to Multi-task and Handle High Work Volumes • Thrives in a Team-Oriented Environment• Outstanding Ability to Respond Quickly and Decisively
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