Jennifer Loftus
Manager, Patient Care Services @Mount Sinai West
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WORK HISTORY
Manager, Patient Care Services @Mount Sinai West
New York, NY, US
Supervise daily operations of busy 40 bed adult inpatient Orthopedic and General Surgery unit, and opening/management of temporary 12 bed inpatient unit. Collaborate with multi-campus interdisciplinary teams on multiple process and patient care improvement projects. As key leader on unit Patient Experience Team, developed and implemented several initiatives to increase Press Ganey Responsiveness scores from the 1st to the 99th percentile from September 2022 through February 2023. Lead nursing team as part of interdisciplinary team to achieve TJC Re-Accreditation for Total Joint Replacement program. Participant in LEAN process improvement lab at MSHS Continuous Improvement Academy.
EDUCATION
New York University
Master of Public Administration - MPA, Healthcare Management
Dominican College of Blauvelt
Bachelor of Science - BS, Nursing
Fordham University
Bachelor of Science - BS, General Science with Sociology minor
ABOUT JENNIFER LOFTUS
Transformational healthcare administrator and nurse leader with a demonstrated successes in inpatient and outpatient settings. Diverse work background encompasses direct patient care and management functions including: strategic planning, program development and implementation, operations, physician relations, finance and budgeting. Dedicated and fearless patient advocate and caregiver.
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