Jennifer Lobo
Customer Service Executive @CMA CGM
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Executive @CMA CGM
Airoli, IN
Revise partner codes to ensure accuracy and currency.• Issue arrival notices to customers for container retrieval at discharge ports.• Conduct detailed audits of commodities based on customs codes for cargo clearance.• Prepare and evaluate freight audits for financial accuracy.• Generate and dispatch audit reports to the relevant agency for review.• Implement quality control measures to maintain a 100% quality level among trainees.• Distribute container discharge lists to terminals such as ECT DELTA and EUROMAX.• Manage vessel indexing and generate DSR reports with Bar Booking for upcoming shipments.• Validate and update partner codes and commodities prior to issuing arrival notices.• Coordinate the submission of Requests for Information (RFIs) to agencies.• Block SOC containers according to service requirements.• Organize and conduct training sessions for new employees to introduce them to the process.• Oversee daily agency mailbox management for efficient communication.• Provide real-time floor support to address process-related inquiries.• Complete customs filings and related activities before the deadline.• Communicate arrival notices to customers for import/export processes.• Finalize import/export calls promptly and efficiently.• Monitor the database daily to ensure service level agreements (SLAs) are met and tasks are completed within the required timeframes.• Facilitate stakeholder communication via mailbox for process inquiries and updates in the Netherlands and Abu Dhabi import processes.
EDUCATION
University of Mumbai
Bachelor of Commerce - BCom
University of Mumbai
Master of Commerce
ABOUT JENNIFER LOBO
As a dedicated Senior Executive with extensive experience in logistics and supply chain management, I specialise in driving operational efficiency and overseeing comprehensive import/export processes. My journey began with a Master of Commerce from Mumbai University, laying a solid foundation in commerce that has been instrumental in my professional development.I have demonstrated a steadfast commitment to excellence throughout my tenure at CMA CGM GBS India Pvt Ltd and Ajanta International Pvt Ltd. I\'ve adeptly managed crucial responsibilities, including auditing, freight audit preparation, and ensuring seamless partner and customer communications. My role has been about maintaining high standards in operations and nurturing talent, providing process-related training to newcomers, and contributing to a culture of continuous learning and improvement.I am driven by the challenge of optimising workflows and enhancing team performance. My approach is rooted in cooperation, discipline, and the ability to thrive under pressure—qualities that have earned me recognition as a top performer and nominee for the prestigious Propeller Award. I am eager to connect with professionals and organisations that share my passion for operational excellence and innovation in logistics and supply chain management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.