Jennifer Lightcap
Clinical Client Success Executive/Strategist
- Role
- Clinical Client Success Executive at Careport, Powered By Wellsky
- Location
- Olathe, KS, US
- LinkedIn followers
- 500 followers
About Jennifer Lightcap
Healthcare IT Clinical Executive and informatics Nurse dedicated to optimizing the clinician experience, patient care, and positive outcomes through technology\'s effective and efficient use. Over 13 years of experience in client relationships, product strategy, HIT consulting implementation, and workflow optimization across multiple venues of care. Deep knowledge of clinical workflow, design/standardization/configuration, and translating regulatory, market, and customer needs into delivered products.
Experience
Clinical Client Success Executive
Nov 2023 — Present · Overland Park, KS, US
Develop deep relationships with clients and key personnel to improve client referencability, and overall client retention and increase advocacy across the client base• Proactively engaging with an assigned set of clients to understand their opportunities and navigate client partnerships and experiences related to our solutions.• Whitespace opportunity identification and tracking• Collaborate with internal teams to leverage data models, reporting, and statistics, strengthen industry knowledge, and provide support for our client-facing teams.• Provide engagement for solution expertise, workflow discovery, and expansion opportunities.• Track engagement and impact of these engagement opportunities and proactive solutions.
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