Jennifer Lefevre
Director, Customer Experience @Nutrien
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WORK HISTORY
Director, Customer Experience @Nutrien
Calgary, AB, CA
EDUCATION
The University of Calgary
Master's of Business Administration
Southern Alberta Institute of Technology (SAIT)
Successfully completed the ABSA certificate of competency exam
The University of Calgary
BSc in Civil Engineering
SKILLS
ABOUT JENNIFER LEFEVRE
Customer Experience Advocate | Transformational Leader | Fostering Innovative Solutions Showcasing expertise in developing and executing customer-centric strategies that elevate engagement and customer satisfaction while achieving organizational objectives. Passionate about building high-performing teams and fostering a culture of collaboration, accountability, and continuous improvement. Data-driven strategist adept at making informed decisions and implementing effective change management initiatives. Empowering communicator committed to delivering organizational transformation.Key Career Highlights Customer Experience Alignment: Championed the alignment of ENMAX Power\'s customer experience strategy with organizational objectives, ensuring consistent messaging across all interactions. Stakeholder Satisfaction Improvement: Boosted stakeholder satisfaction ratings by implementing proactive communication strategies with key stakeholders and customers during integration to manage ENMAX\'s brand. Commercial Agreement Negotiation: Generated $18M in annual revenue by negotiating commercial agreements for a new business line by collaborating with key customers to establish terms for a joint offering.Education Master of Business Administration (MBA)- University of CalgaryCommunity Engagement Killarney Swim Club Board of Directors APEGA Calgary Branch Executive Member-at-Large 20••••22 ENMAX Mentoring Program MentorSkills & Expertise Customer-Centricity | Strategic Leadership | Stakeholder Engagement | Team Development | Performance Measurement | Innovative Problem Solving | Operational Excellence | Communication Skills | Cross-Functional Collaboration | Customer Loyalty | Change Management | Data-Driven Decision Making
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