Jennifer Lawyer
VP, Human Resources Advice Channel Team Lead @TD
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WORK HISTORY
VP, Human Resources Advice Channel Team Lead @TD
The HR Advice Partner Lead is assigned to an advice channel team to oversee higher risk files and improve efficiency & turnaround time. The incumbent is responsible for supporting escalated issues; more complex & high-risk issues & providing guidance to others. • Acts as a lead & is responsible to manage next level escalations; Employee cases, complaints; Employee Compliant Resolution Process escalations • Partners with relevant stakeholders (HR Shared Services, HRBPs & COE\'s) to provide consultation and advice on complex HR / employment matters, providing strategies, options & risk assessment for both individual employee situations • Utilizes appropriate approach/methodology to identify associated risks with actions/decisions that helps businesses to make an informed decision • Builds people managers HR capabilities by educating during interactions, providing tools & resources to empower managers to effectively handle employee situations; identify gaps & trends & leverage formal learning activities • Scope includes a wide range of HR / employee relations issues not limited to: performance management, discipline, manager-employee conflict, terminations, workforce transitions, absenteeism / accommodation, Health & safety; guidance & support with complex disability matters • Provides regular & relevant management information on trends / issues & potential opportunities; monitor case management & provide input into executive level reporting to identify trends to ensure awareness across the organization & stakeholders are kept informed of trends affecting their business or area of oversight; Identify & escalate issues having broad corporate implications / identifies & quickly escalates high risk issues • Maintains a strong working knowledge & understanding of all operating procedures to ensure you operate according to SOPs & a culture of risk management & control, supported by effective processes & sound infrastructure to achieve a balance of risk mitigation
EDUCATION
Rowan University
Bachelors of Science, Human Resources Management
Rowan University
Candidate for Doctorate in Educational Leadership, Business Administration and Management, General
Rowan University
Master's degree, Human Resources Management and Services
ABOUT JENNIFER LAWYER
Jennifer Lawyer has worked in corporate & regional level positions in the field of Human…
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