Jennifer Lalla-Maharajh

Deputy Team Leader of Residential Accomodations Team @University Of Hertfordshire

Hatfield, GB

Main DutiesDaily operational management of the Residential Allocations Team.Develop, monitor and evaluate daily tasks for the Residential Allocations TeamMaintain and review the allocations policy and procedures.Liaise with relevant stakeholders to plan the summer vacation bookingsAssist in maintaining 100% occupancyDealing with initial appeals before referral to the Senior Allocations OfficerWork with the Senior Allocations Officer in development of ad hoc reports as required by Estates and Facilities Management at each campusDevelop, monitor and evaluate daily tasks lists covering both Allocation and Financial Management.Assist in maintaining an Issue Log and ensuring evaluation of issues that may occur and are documented and raised as appropriateMaintain appropriate documentation and training notesAnnually evaluate the processes within the Allocations team with team members and the Senior Allocations OfficerLiaison with Head of Student Finance and Senior Allocations Officer to facilitate setting up the online booking systemIn conjunction with the Senior Allocations Officer, plan, help prepare and action appropriate system exception reports. Deputising for the Senior Allocations Officer as requiredTo complete any other duties as directed by the Senior Allocations Officer or Head of student finance.Management responsibilitiesOversight of staff issues for those within the allocated group includingexcellent people management, appointment, probation, appraisal,development, promotion and progression, review of performance according topolicies and procedures agreed by the UniversityMaintenance of records of staff development activitiesOversight and monitoring of staff workloads in order to ensure an equitabledistribution of staff loadings across the staff group and the most effective useof staff resourcesThe visible commitment, management and maintenance of high standards ofsafety throughout with current Health and Safety legislation

Study House

NVQ Level 3 in Debt collection and Credit Control, Finance and Financial Management Services

Gt Yarmouth College

Beauty Therapy, Salon/Beauty Salon Management/Manager