Jennifer L. Moore

About Jennifer L. Moore

With 20 years of experience across startups and global enterprises, I help service-based,…

Experience

1. Director - Consulting

   TruSummit Solutions

   Apr 2023 — Present

   As Director, I oversaw & optimized processes and systems (revenue operations) to ensure efficient delivery of services - streamlining workflows and driving business growth. I worked with leadership to develop the strategy, processes, and GTM framework for Customer Success. I was also accountable for the success of all engagements by delivering projects on time, in scope, and on budget while increasing revenue & retention. Additionally, I collaborated with leadership to implement EOS (entrepreneurial operating system) methodology to grow & scale this start-up. Identified continuous improvement opportunities for systems & processes to streamline revenue operations & reduce costs and increase revenues. Created and drove the strategy, development, and implementation of structured methodologies and procedures for our Managed Services / Customer Success division. Lead, supported, and mentored the consulting teams, fostering a positive work environment that promotes collaboration, growth, and work-life balance. Managed enterprise and executive level relationships ensuring high customer satisfaction, high renewal rates, and new opportunities for service expansion. Drove high-impact activities throughout the client services delivery lifecycle to achieve meaningful results by demonstrating expertise in Salesforce implementation, including integrated solutions and third-party applications.

Education

• The Ohio State University Fisher College of Business

  BSBA

• Northern Illinois University

  MBA