Jennifer Kurceski
Hotel Operations @Royal Caribbean Group
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WORK HISTORY
Hotel Operations @Royal Caribbean Group
Miami, FL, US
Developed and managed comprehensive project plans and dashboards tracking 40+ deliverables across multiple workstreams, which included proactively identifying potential risks in order to execute upon defined timelines.Utilized agile methodology in end-to-end AI chatbot integration within guest experience team saving 23 FTEs.Implemented customer facing payment gateway to capture chargeback transactions recovering $15m+.Streamlined multi-currency reconciliation processes through API, reducing processing errors by 76%.
EDUCATION
American University
Physics & History
Harvard University
Public Policy Analysis
University of Limerick
Semester Abroad
ABOUT JENNIFER KURCESKI
Results-driven Product Manager with a proven track record in product development, fraud…
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