Jennifer Kirby
Associate @Amazon
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WORK HISTORY
Associate @Amazon
Calgary, AB, CA
Customer Returns Associate Processed product returns and information quickly to ensure efficient customer service Assessed returns for Amazon warehouse deals and input accurate data to customer accounts Managed inbound returns with a high level of attention to detail and accuracy Correlation One Data Analytics Program Participated in a 12-week remote data analytics program facilitated through real data analytics business cases to solve business and technical issues. Built a data pipeline using pivot tables, graphs, and dashboards using Excel, Tableau and SQL.Outbound Flow Operations Coached associates on how to fulfill customer orders accurately and quickly. Fulfilled components of customer orders quickly in accordance with Amazon’s system request Elevated outbound flow operations issues to ensure problems are avoided or solved.
EDUCATION
Athabasca University
Master of Business Administration (M.B.A.)
Saint Mary's University
Bachelor of Science (B.Sc.)
Dalhousie University
Bachelor of Engineering (B.Eng.)
ABOUT JENNIFER KIRBY
As an award-winning engineer, I spent most of my career solving complex problems, looking at the big picture to see how everything fits in the system. I am interested in other cultures, learning French and I like to travel. I am passionate about serving people, helping a family with disabilities raise their two children. While taking the MBA, I developed policy for the Alberta government’s elected representatives giving me the ability to lead, strategically influence and guide. I am a compassionate leader with a heart for people. As a preceptive pathfinder, that values a high-performance competitive team, I am sent into organizational situations to pull back the curtain, assess and identify a path forward. I am a consensus builder that gets multiple stakeholders on the same page. Expertise: • Led integrated customer multi-stakeholder project teams with effective communication and collaboration • Senior Project Engineer / Project Manager responsible for gas processing, wastewater and tailings projects. • Managed all capital project activities: project study stages, design, construction and handover to operations • Led the multidisciplinary engineering development, engineering studies and detailed designs. • Project management, leadership, mechanical engineering, and marine engineering. • Ability to lead by influence, mentor, be organized, establish clear objectives and monitor key measures.
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