Jennifer Jongeneel

About Jennifer Jongeneel

With over 20 years in the fraud industry, ranging from detection to consulting, my professional passion is helping customers stay ahead of fraudsters and ensuring their customers have a friction free experience. I enjoy taking a customer centric approach to data analytics and product customization to help solution sell.When I am not fighting fraud, you can find me curled up with my four dogs and a good book, or traveling somewhere new and fun with my husband.LexisNexis® Risk Solutions leverages actionable insights derived from advanced analytics andproprietary linking technology to help organizations transform opportunity and riskassessment. Our solutions help customers across industries solve daily business challengessuch as identity verification and authentication, fraud defense, compliance and due diligencewhile streamlining workflows, increasing productivity and maximizing revenue.\"Fight fraud. Give your customers the experience they deserve.\"https://risk.lexisnexis.com/ j••••••••@lexisnexisrisk.com/ 48••••••03

Experience

1. Manager Ps Excellence

   LexisNexis Risk Solutions

   Jun 2024 — Present · AZ, US

   As part of the Professional Services – Operational Excellence team at LexisNexis Risk Solutions, I’m dedicated to helping our fraud and identity customers succeed by leveraging deep subject matter expertise and data-driven insights. Our team focuses on evaluating product and customer performance to enhance outcomes and maximize ROI.I work cross-functionally with Product, Market Planning, Marketing, Engineering, Sales, and Pre/Post-Sales teams to provide strategic consultation and streamline processes. This collaborative approach supports improvements in client satisfaction, revenue growth, Net Promoter Score (NPS), and long-term customer retention and expansion.I specialize in showing both prospective and existing clients how LexisNexis® Emailage® can reduce fraud losses, increase revenue, lower customer friction, and cut down on manual reviews. My approach includes detailed scoping of current business models across various industries, deep dives into specific fraud use cases (e.g, identity theft, CNP, synthetic identity, credit/refund fraud), intensive data analysis, and clear, actionable presentations. I also provide post-implementation support through calibrations and customer education to ensure our solutions continue to deliver value in production.

Education

• Southern New Hampshire University

  Master of Arts - MA, English Language and Literature, General

  2017 — 2018

• Southern New Hampshire University

  Master of Arts (M.A.), Creative Writing

  2014 — 2015

• University of Alaska Anchorage

  Bachelor of Arts (B.A.), English

  2010 — 2011

Skills

• Security
• Fraud Investigations
• Creative Writing
• E-Commerce
• Mobile Payments
• Social Networking
• Powerpoint
• Microsoft Excel
• Payments
• Customer Service
• Research
• Leadership
• Photography
• Consulting
• Credit Card Fraud
• Microsoft Office
• Teaching
• Quality Assurance
• Credit Cards
• Financial Risk
• Electronic Payments
• Fraud Analysis
• Social Media
• Online Fraud
• Banking
• Writing
• Risk Management
• Strategic Consulting
• Management
• Mentoring
• Analytics
• E-Payments
• Fraud Detection
• Information Security
• Webex
• Microsoft Word
• Identity Fraud
• Payment Card Processing
• Federal Regulations
• Process Improvement