Jennifer Jones
Director of Customer Success @ LumApps |
- Role
- Director of Customer Success at LumApps
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jennifer Jones
As a Manager of Enterprise Customer Success at LumApps, the leading social intranet platform for organizations, I lead a team of customer success managers who are responsible for ensuring the successful adoption, engagement, and satisfaction of our enterprise customers. With over 15 years of experience in customer-facing roles, I have developed a deep understanding of the needs and challenges of large and complex organizations, and how to align them with our business goals and value proposition.My core competencies include new business development, direct sales, account management, and customer retention. I am also proficient in Salesforce, the leading CRM software, which I use to track and optimize customer interactions, insights, and outcomes. I enjoy inspiring my team members to achieve their potential and work towards common goals by providing coaching, training, and feedback. My mission is to help our customers leverage the power of LumApps to enhance their internal communication, collaboration, and productivity.
Experience
Director of Customer Success
Nov 2023 — Present · Austin, TX, US
Skills
- Cloud Computing
- Solution Selling
- Lead Generation
- Saas
- Enterprise Software
- Account Management
- Sales Process
- Sales Operations
- Direct Sales
- Salesforce.com
- Management
- Channel Partners
- Sales
- Forecasting
- Customer Satisfaction
- New Business Development
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