Jennifer Johnson
- Role
- Senior Dental Consultant and Mentor at Spear Education
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Jennifer Johnson
As much as employees are usually tagged as a business\'s greatest asset, clients are their…
Experience
Senior Dental Consultant and Mentor
Oct 2016 — Present · Scottsdale, AZ, US
Serve as the CEO of a book of business for dental practices across the US.\\\\n\\\\n Implemented a custom business plan for at-risk customers, leading to a 90% success rate for client renewals\\\\n\\\\n Integral driving force behind an 11% average YOY practice revenue growth rate across 6 years.\\\\n\\\\n Turned around culture and created an employee-focused growth environment by creating a new hire mentorship program, igniting a 50% reduction in churn rate within the first year.\\\\n\\\\n Played an instrumental role in continuous process and service delivery improvement by participating in a focus group to streamline processes, achieving a 10% increase in client renewal rates.\\\\n\\\\n Spearheaded sales team coaching on proper presentation of SaaS membership offerings to drive the increase in sales and reduce mid-contract cancellations by setting appropriate expectations.\\\\n\\\\n Led efforts to refine and streamline the customer onboarding process, facilitating a decrease in onboarding time for new clients and a reduction in ROI time from 4 weeks to 10 days.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Arcadia High School
Diploma -graduated with honors, International Business
1980 — 1983
University of Arizona
Bachelor of Arts (BA), Journalism
1983 — 1987
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