Jennifer Johnson
Senior Solutions Specialist @Xceedance
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WORK HISTORY
Senior Solutions Specialist @Xceedance
EDUCATION
Texas State University
Bachelor of Science - BS
ABOUT JENNIFER JOHNSON
Learning & Development Specialist - 13+ years Leadership & Coaching Experience - 24+ years from hospitality to insurance industry Guidewire ClaimCenter Experience - 7+ years Personal Lines & Commercial Lines Insurance Experience - 16+ yearsI am passionate about empowering individuals and enhancing the skills and knowledge of professionals through a variety of engaging learning methods and platforms. I have designed, developed, and delivered thoughtful and effective learning solutions for various insurance claims topics, such as workers\' compensation, medical claims, property damage, and total loss. I have also been P&C licensed for over 16 years.With a strong background in insurance, leadership and enhancing the customer experience, I have a keen understanding of the needs and challenges of the insurance industry and its customers. I have leveraged my expertise in claims and leadership to create and facilitate training programs that improve the accuracy, efficiency, and customer satisfaction of claims handlers. I have also utilized learning technology tools to convert face-to-face training into digital learning formats, increasing the accessibility and flexibility of learning opportunities for learners and empowering them in their career journey.
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