Jennifer Johnson

About Jennifer Johnson

Learning & Development Specialist - 13+ years Leadership & Coaching Experience - 24+ years from hospitality to insurance industry Guidewire ClaimCenter Experience - 7+ years Personal Lines & Commercial Lines Insurance Experience - 16+ yearsI am passionate about empowering individuals and enhancing the skills and knowledge of professionals through a variety of engaging learning methods and platforms. I have designed, developed, and delivered thoughtful and effective learning solutions for various insurance claims topics, such as workers\' compensation, medical claims, property damage, and total loss. I have also been P&C licensed for over 16 years.With a strong background in insurance, leadership and enhancing the customer experience, I have a keen understanding of the needs and challenges of the insurance industry and its customers. I have leveraged my expertise in claims and leadership to create and facilitate training programs that improve the accuracy, efficiency, and customer satisfaction of claims handlers. I have also utilized learning technology tools to convert face-to-face training into digital learning formats, increasing the accessibility and flexibility of learning opportunities for learners and empowering them in their career journey.

Experience

1. Senior Solutions Specialist

   Xceedance

   Dec 2023 — Present

Education

• Texas State University

  Bachelor of Science - BS