Jennifer Johnson

WORK HISTORY

EDUCATION

SKILLS

ABOUT JENNIFER JOHNSON

I am a transformational executive with over two decades of experience leading high-performing Customer Success, Sales, and Operations organizations across SaaS, technology, and industrial sectors. Throughout my career, I have consistently driven scalable growth, strengthened customer retention, and improved EBITDA performance—delivering both operational excellence and measurable business outcomes.At the heart of my leadership philosophy is the belief that customer success and operational rigor fuel sustainable growth. I have built and led teams of over 185 employees, integrated post-acquisition organizations, and managed portfolios exceeding $200M, consistently exceeding revenue, retention, and engagement benchmarks. Whether improving EBITDA by $6.2M through operational synergies and 3PL consolidation, or achieving 33% EBITDA performance across service portfolios, I bring a hands-on, data-driven approach to scaling businesses with precision.My expertise spans customer lifecycle management, CRM and tech stack optimization (Salesforce, Gainsight, SAP), post-merger integration, revenue expansion strategy, and high-impact team development. I thrive at the intersection of strategy and execution—where customer experience, operational performance, and growth goals converge.Today, I am energized by opportunities to build world-class organizations that drive customer loyalty, empower teams, and achieve transformative business results. I am passionate about leveraging technology, operational excellence, and leadership development to leave a lasting impact.Let’s connect if you\'re passionate about scaling customer-centric growth, driving operational transformation, and building organizations that win.