Jennifer Boone
Director, Service Delivery @Zayo Group
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WORK HISTORY
Director, Service Delivery @Zayo Group
Charlotte, NC, US
Leads a high-performing team of Service Delivery Managers and Project Managers aligned to a dedicated Sales vertical. Accountable for end-to-end service delivery execution, including accurate installation forecasting, budget oversight, and operational performance reporting.Responsible for monitoring and improving key performance metrics while effectively managing team workload, capacity, and output to ensure consistent, high-quality results that have a direct impact on customer satisfaction. Responsible for driving alignment and enhancing operational visibility across the organization and facilitating strategic discussions to strengthen partnerships and deliver measurable outcomes.
EDUCATION
University of Southern Indiana
BS, Computer Information Systems, Computer and Information Systems Security/Information Assurance
University of Southern Indiana
Assoc. of Business, Business Administration and Management, General
ABOUT JENNIFER BOONE
Dedicated and proven leader with 20 years in the telecommunications industry, and over a decade in leadership positions in telecommunications, banking and logistics industries. I am driven to be successful by encouraging and coaching teams in the same manner. A communicator and change agent (I challenge status quo); skilled in strategic development, process innovation, executive communications, driving operational excellence by cost reduction and automation.• Strategic – Creates alternative ways to proceed. Faced with any given scenario, they quickly spot the relevant patterns. • Self-Assurance – Confident in their ability to manage their own lives. Possess an inner compass that gives them confidence that their decisions are right. • Arranger – Organized but have flexibility. Like to figure out how to put all the pieces and resources that can maximize productivity. • Individualization – Intrigued by the unique qualities of each person. They have a gift for figuring out how people are different and can work together.• Relator – Enjoy close relationships with others.
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