Jennifer Hoffman
Senior Manager - Strategic Planning and Performance Transformation @Blue Shield of California
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WORK HISTORY
Senior Manager - Strategic Planning and Performance Transformation @Blue Shield of California
US
People leader of Program and Product Managers and Business Process AnalystsDriver Lieutenant of Member Inventory Automation strategic project portfolio of complex initiatives in a cross-functional environment, primarily delivering on digital platforms resulting in administrative savings ($M) by fully automating enrollment applications of Individual and Group Medicare and Medicare supplement enrollees.Enhanced enrollment process for on-exchange membership by delivering first-time capability for provider selection, resulting in a 5 point increase in net promoter score and generous call reduction of related call types.Develop annual portfolio strategic roadmap with direct ties to corporate goals and long-term strategic roadmap with gained alignment from portfolio sponsors and stakeholders.Establish initiative-level goals for KPIs, quarterly milestones, objectives and key results.Maintain portfolio investment summary and business case for budget submissions with 100% achievement of budget approval year-over-year.Engage with stakeholders to inform of health of project(s) and product(s).Manage multiple projects simultaneously.Participate in PI planning, ensuring proper coordination of prioritized work and resources.Partner with Finance teams and stakeholders to provide proper inputs for savings levers and calculations.Serve as thought partner to Senior leadership to ideate on strategies and savings opportunities while improving internal and external customer experiences.Successfully accomplished full delivery and execution of each initiative within budget and as per planned schedule following Scaled Agile Framework.Upskilled team members cross-functionally to ensure redundancy in skillset for business continuity.Promoted from Program Manager, Consultant to Senior Manager within 1.5 years
EDUCATION
California State University, Chico
Bachelor of Arts - BA, Philosophy
Vacaville High School
General Studies
ABOUT JENNIFER HOFFMAN
Accomplished healthcare leader with expertise in strategic planning, portfolio management, and performance execution. Proven success in developing enterprise-level roadmaps, leading complex cross-functional initiatives, and aligning transformation projects to corporate goals. Respected people leader and mentor, dedicated to building high-performing teams and ensuring organizational resilience through strategic workforce planning.CORE COMPETENCIES INCLUDE:Strategic Planning | Business Acumen | Budgeting and Spend Management | Contract Management | Program and Project Management | Data and Process Analytics | Content Development and Design | Executive Level Meeting Facilitation and Presentation | Service Delivery Oversight | Financial Reconciliation | Employee Engagement | Mentoring | Call Center and Back-Office Work Management | Operations Subject Matter Expert| Problem Solving | Vendor Management and Business Process Outsourcing | ForecastingTECHNICAL SKILLS INCLUDE:• Microsoft Office Suite | PowerPoint, Excel, Visio, Word and Outlook, Teams, SharePoint, OneNote• Business Objects• Agile/Waterfall• Jira/Confluence• Tableau
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