Jennifer Hernaez
Client Success Manager | SaaS & Wellness Platforms | Retention, Adoption & Account Growth
- Role
- Pharmaceutical Field Representative at Inizio Engage
- Location
- Berlin, MD, US
- LinkedIn followers
- 500 followers
About Jennifer Hernaez
I am a Client Success leader with 15+ years of experience helping organizations maximize the value of SaaS and wellness solutions. My background spans client success, account management, and consultative sales, with a consistent focus on retention, adoption, and long-term account growth.I specialize in owning the full customer lifecycle, from onboarding and implementation through strategic business reviews, renewals, and expansion. I partner closely with HR leaders, brokers, and executive stakeholders to align programs with business goals and deliver measurable outcomes.I am known for building trusted relationships, translating data into actionable insights, and collaborating cross-functionally to ensure clients feel supported, informed, and confident in their investment.
Experience
Pharmaceutical Field Representative
Feb 2026 — Present · Salisbury, MD, US
Education
Commonwealth University-Bloomsburg
B.S., Exercise Science
1996 — 2000
Skills
- Sales Presentations
- Wellness Coaching
- Fitness
- Personal Training
- Strategic Planning
- Athletics
- Sales
- Functional Movement Screens
- Small Business
- Training
- Multi Tasking
- Public Speaking
- Organization
- Strength Training
- Management
- Program Development
- Pharmaceutical Sales
- Leadership
- Functional Training
- Small Group Training
- Presentations
- Wellness
- Sales Operations
- Customer Service
- Endurance
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