Jennifer Henderson

Strategic Relationship Manager @iPipeline

Develop, introduce, and launch successful customer retention strategies across the corporate portfolio to reduce churn and increase profit margin. • Successfully manage and nurture top account relationships to build long-term, mutually beneficial customer relationships with C-Level contacts across the customer organization. • Participate in multiple diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives. • Analyze data, customer accounts, and relationship history with iPipeline to identify optimal candidates for strategic focus and adoption growth. Facilitate regular enterprise level meetings with each strategic partner to maintain momentum. • Help manage general contract renewals. Evaluate and process incoming leads via sales line, e-mails, iPipeline website, and conferences and assign to the appropriate sales representative. • Ensure the highest possible level of customer success is achieved. • Collaborate with marketing, sales, and product teams regularly to help develop targeted marketing strategies and create supporting collateral.