Jennifer Harrington Cvbl
Hospital Manager @Apollo North Animal Hosp
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WORK HISTORY
Hospital Manager @Apollo North Animal Hosp
Leadership and Planning* Creates the hospital schedule and manages labor costs to budget.* Participates in the weekly, monthly and annual planning and budget maintenance process.* Establishes goals for the practice and staff.* Acts as a champion for change and identifies, documents, shares, ever most best practices plans and leads employee meetings.Operations* Overseas employee benefits program and hospital insurance plans.* Develops and implements hospital policy including DEA, Controlled Substances and OSHA compliance.* Performs quality checks and reviews of client files.* Manages vendor relationships.* Monitors computer systems and works with the help desk to resolve technical systems and equipment issues. People Management* Overseas staffing needs including hiring, training, disciplining and terminating as required.* Recruits new employees and participates in the selection process.* Completes employee orientation, training and performance appraisals.* Coaches and mentors employees and identifies continuous learning and skill building needs.* Implements performance based incentive and rewards and recognition programs.* Mediates conflict and maintains employee morale.* Tracks and maintains current licensure for all DVMs.Client Service* Drives client visits through strategic client communication and local marketing efforts.* Trains staff on client service initiatives and uses client visit growth best practices.* Demonstrates and reinforces the highest level of client service.* Manages client relationships; effectively resolves client issues and escalations.Financial* Processes DVM production payments and staff payroll.* Manages inventory and oversees the semi annual inventory process.* Performs invoice audit reviews.* Continually drives revenue and manages cost to budget.* Manages accounts receivable.* Reconciles daily cash and monitors the petty cash.* Controls all facility administrative costs.
EDUCATION
Bay Path University
Bachelor of Science (BS), Psychology & Childhood Education
ABOUT JENNIFER HARRINGTON CVBL
I\'m an experienced Multi-Site Practice Manager/Administrator with a passion for building…
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