Jennifer Grey
Customer Support & Social Media Marketing @Pure Communication Group
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WORK HISTORY
Customer Support & Social Media Marketing @Pure Communication Group
Lee-On-The-Solent, GB
Delivering high-quality customer support via email, live chat, phone, and social media, maintaining a 95%+ customer satisfaction rating.Resolving inquiries and complaints efficiently, ensuring a personalised and empathetic experience for every customer.Maintaining accurate records using CRM tools like Zoho, Affinity, My Hub, Prop Pro & Cloud Market and escalate complex issues to appropriate departments.Proactively follow up on customer interactions to ensure resolution and long-term satisfaction.Provide detailed product/service guidance to boost retention and reduce churn.Oversee day-to-day social media activity across platforms including Instagram & LinkedInRespond to messages, comments, and reviews to build relationships and maintain a responsive brand presence.Collaborate with design to align content with broader campaigns and promotions.
EDUCATION
Croydon College
Foundation Diploma in Art and Design
CYQ
Level 2 Fitness Instructor
The Open University
Bachelor of Arts - BA
Croydon College
National Diploma in Multimedia
SKILLS
ABOUT JENNIFER GREY
Virtual PA, Digital Marketer & Social Media Manager at Solent Grey
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