Jennifer Giardina
Senior Manager, Solutions Architecture
- Role
- Senior Manager, Solutions Architecture at Bazaarvoice
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jennifer Giardina
A well-qualified, dedicated thought leader, and Certified Project Management Professional, with the demonstrated ability to work across and align cross-functional departments and teams. Possesses a significant record of success in delivering multiple projects on-time and with high customer satisfaction. Adept at providing motivation and guidance to project teams; able to work well in hectic, deadline-driven environments with continually shifting priorities/needs; and well-versed in scoping and negotiating project scopes/budgets/resources. Recognized for a strong commitment to refining processes to improve team efficiency, effectiveness, and success.
Experience
Senior Manager, Solutions Architecture
Oct 2022 — Present · Austin, TX, US
Lead a team of Solutions Architects to drive excellence in solutions development and identifying opportunities to recommend or proscribe Professional Services and Support-based solutions in the support of larger sales efforts-Build global Solutions Architect program playbook and onboarding program-Partner with Sales and Client Success leadership to ensure that the correct Services and Support packages are presented to meet our Clients’ needs-Own and manage North America Services Bookings forecast; participate in weekly Global Services forecast calls-Work closely with Sales & Client Success leadership teams to ensure proper and timely coaching and enablement of new Services and Support packages-Act as the escalation point for sales engagement requests and feedback-Manage and properly set expectations with internal Global Services and Sales leadership regarding SA performance, deliverables and outcomes-Participate in executive briefings and client presentations-Develop and put in place development plans for direct reports and identify growth opportunities for learning and continuous improvement-Review, approve and provide feedback to SAs regarding Statements of Work (SOW) detailing service activities, resource requirements, deliverables, timing and budgeted scope/hours.
Education
The University of Texas at Austin
B.S. Public Relations
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