Jennifer Gaskins
Principal Software Engineer, Senior Vice President @First Citizens Bank
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WORK HISTORY
Principal Software Engineer, Senior Vice President @First Citizens Bank
Principal Software Engineer responsible for designing the Bank’s complex contact center system architecture and guiding technical strategy across teams. Bridging high-level business goals with technical execution, driving innovation, mentoring engineers and analysts, and solving critical, organization-wide technical challenges.
EDUCATION
Meredith College
BS, Computer Science, Mathematics
SKILLS
ABOUT JENNIFER GASKINS
Providing integrity, stability, and high quality contact center technologies to First Citizens Bank, a banking subsidiary of First Citizens BancShares, Inc. which is a $200 billion financial holding company and the largest family led bank in the nation, recognized for customer satisfaction, sustainable profitability, and overall stability and security.I lead the design of scalable, high performance and secure contact center technologies. Responsible for tackling ambiguous, high-stakes technical problems that require in-depth, expert-level analysis. I work with product managers and executives to translate business needs into actionable technical strategies. I enjoy mentoring and leading teams to foster best practices in configuring, testing and system design. I also align support across multiple teams to determine technical choices, drive and influence major architectural decisions. Specialties: Contact Center: CCaaS, ACD, IVR, IVA, CTI, WFO, Quality Monitoring, IT Project Implementation, Architecture, SDLC. Product experience with Five9, Genesys, Aspect.
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