Jennifer Freese

About Jennifer Freese

Dedicated Customer Success Advisor and Solution Architect with 17+ years of expertise in Service Management and over a decade in software architecture and consulting, including mobile applications. As a Product Owner, I lead software implementation and adoption initiatives to ensure customer satisfaction, leveraging Agile methodologies and strategic planning to deliver measurable business value.Recently, I’ve taken on a leadership role as Bid Leader for Services in North America, driving strategic initiatives to support customers on legacy platforms and their transition to IFS Cloud. I have orchestrated cross functional alignment while building strong partnerships to reinforce delivery capabilities, sales engagements, and solution strategy. My focus has been on creating scalable approaches that meet customer needs while enabling long-term success through collaboration, innovation, and operational excellence.I’ve contributed to over 60 companies’ digital and business transformation initiatives, helping them modernize operations, optimize service delivery, and achieve strategic goals. I hold a certification as a Database Administrator and possess strong proficiency in SQL, XML, and JSON. My hands-on experience with DevOps practices includes continuous planning, development, and deployment cycles. I’m passionate about creating white papers and presentations that articulate complex technical concepts to diverse audiences. My background spans a wide range of skill sets, including Software Solutioning, digital transformation, Business Process development, Data Organization, Agile Project Management, Research, Contract Management, Quality Assurance, and Sales. I’ve spent six years executing service for government/military customers and five years in Legal Administration—bringing a unique blend of technical depth and operational leadership to every engagement.

Experience

1. Bid Leader - Services and Telco Global Delivery

   IFS

   Jun 2025 — Present

Education

• University of Wisconsin-Milwaukee

  Bachelor of Arts - BA, History

• Fox Valley Technical College

  Certificate, Data Modeling/Warehousing and Database Administration

  2016 — 2017

• University of Wisconsin-Milwaukee

  Bachelor of Arts - BA, History

  2002 — 2007

Skills

• Food
• Events
• Metal Fabrication
• Lean Manufacturing
• Purchasing
• Process Improvement
• Training
• Logistics
• Inventory Management
• Promotions
• Microsoft Office
• Procurement
• Kaizen
• Event Planning
• Business
• Employee Relations
• Automotive
• Process Scheduler
• Hospitality
• Data Warehousing
• Sales Operations
• Customer Service
• Coordination
• Leadership
• Team Building
• Management
• Project Planning
• Key Performance Indicators
• Lean Transformation
• Bearings
• Problem Solving