Jennifer Fiorentino
Communications/Publication Manager at Sagent
- Role
- Communications Publication Manager at Sagent
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Jennifer Fiorentino
Versatile and organized, with over 18 years of experience in writing, editing, communications, and publication. Strengths include working with people, managing projects/timelines, working well under pressure, meeting deadlines, planning and organizing. COMMUNICATION • Managing editor of client-facing email communications, generating topical updates for clients on multiple loan servicing products • Communicate vital system and data processing information to external clients for mortgage and financial services company • Manage incident communications and develop root cause analysis documentation to ensure compliance with legal requirements and swift communication with clients TECHNICAL WRITING & PUBLISHING • Publish technical documentation, release notes, and online help to client-facing documentation website through MadCap Flare and other tools • Author administration and user process documentation for web for associates and users on several software products, including LoanServ, Account Connect, and Tempo • Manage, edit, and publish software release information, and monthly maintenance project implementations on a client-facing website with pertinent enhancement and modification project descriptions for inclusion in each release
Experience
Communications Publication Manager
Mar 2020 — Present
Education
Syracuse University
Communication and Rhetorical Studies
Saint Mary's College
BA
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