Jennifer Dugan-Burns

About Jennifer Dugan-Burns

I believe communication and trust are the most powerful levers an organization has during moments of change.For 25 years, I\'ve helped leaders and organizations navigate complexity, translating strategy, transformation, and high-stakes decisions into clear, human-centered communication that builds trust, alignment, and momentum.My work sits at the intersection of change, communications, and HR. I\'ve led change and communications for enterprise transformations, organizational redesigns, process and technology shifts, talent programs, and crisis situations where clarity and credibility are non-negotiable.What sets me apart is my ability to zoom out and zoom in - to connect enterprise goals to individual understanding. I\'m known for- Turning complex or sensitive topics into clear, actionable narratives- Advising senior leaders through ambiguity and change- Designing change and communications strategies that don\'t just inform, but activate- Building trust through transparency, consistency, and empathyI\'m energized by environments where change management and communications are treated as strategic disciplines, not an afterthought.

Experience

1. Talent Program Lead Strategic Change Management

   Principal Financial Group

   Jun 2023 — Present

   Lead change management strategies on large company-wide strategic initiatives. Develop change plans using structured methods that address the people impacts of changes in processes, organizational redesigns, and technology transformations.

Education

• Iowa State University

  BA

Skills

• Internal Communications
• Strategic Communications
• Crisis Communications
• Marketing Communications
• Corporate Communications
• Strategic Planning
• Project Management
• Team Leadership
• Team Building
• Business Strategy
• Investor Relations
• Management
• Editing
• Social Media
• Social Media Marketing
• Public Relations
• Marketing
• Email Marketing
• Press Releases
• Event Planning
• Newsletters
• Marketing Strategy