Jennifer da Costa
Recovery Specialist @Shopify
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WORK HISTORY
Recovery Specialist @Shopify
Montreal, QC, CA
Recovering outstanding balances for Shopify Payments, Capital & overdue invoices through negotiation techniques with merchants in a professional and compliant manner. • Being knowledgeable on all things Shopify Capital, Shopify Payments and other financial products and services. • Perform analysis for multiple products with the goal of maximizing return while minimizing risk. Working with internal and external stakeholders and partners to coordinate and resolve issues.• Conducting deep dives with Shopify customers regarding their cash flow and negotiate repayment plans or settlement offers as appropriate.• Collaborate with different teams to promptly assist merchants & respond to inquiries. Comply with applicable, laws, regulations, policies, and procedures.• Managing merchant escalations from our Support teams to deliver recommended solutions and guidance.• Provide continuous feedback for process improvement and automation opportunities.
ABOUT JENNIFER DA COSTA
Dedicated and focused Account Manager with over 20 years combined experience in Recovery, Customer Relations Management, Operations and Sales. Key strengths; ability to create and foster strong relationships with key accounts, excellent communication and time management skills. Committed to delivering high quality results, achieving and exceeding annual targets while meeting the needs and expectations of my employer. Fast learner and patient teacher with strong leadership skills.
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