Jennifer Dsouza
Senior Program Manager, Seller Fulfillment @TikTok
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WORK HISTORY
Senior Program Manager, Seller Fulfillment @TikTok
Bellevue, WA, US
Successfully launched 2 seller policies each quarter in collaboration with cross-functional business, legal and technical teams across China and the US.• Surpassed the cost reduction goal by 10% by driving 2 initiatives each quarter with business teams across China and the US.• Created an end-to-end emergency process framework to manage buyer order delivery delays which was instrumental in reducing buyer and seller inquiries and escalations by 15%. • Worked with product lead on 5 initiatives across 2 quarters. Owned developing the product roadmap, and feature prioritization, drafting a whitepaper, product specification document, and mitigation plans for potential risks.
EDUCATION
University of Washington
Bachelor of Science (B.S.), Comprehensive Physics and Applied Mathematics
UW Foster School of Business
Master of Business Administration - MBA, Entrepreneurship & Product Management
University of Mumbai
Bachelor of Science (B.S.), Physics and Statistics
ABOUT JENNIFER DSOUZA
I am a product/program manager, mentor, volunteer, and home DIY-er.I am a go-getter, self-starter, data driven and problem solver. I thrive on ambiguity and enjoy solving challenging problems. I am goal -oriented and a passionate person that allows me to fully immerse in any situation that I set my mind on and as a result I am able to work harder and feel a greater sense of purpose in everything I do.I loves people, building communities and relationships, and helping others grow.I am MBA graduate with focus on Product Marketing and Entrepreneurship from Foster\'s School of business, Seattle.Skills Summary:Specialties: Product & Program ManagementDomains: Logistics & Supply Chain Management, E-Commerce, Retail, Engineering
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