Jennifer Craig-Muller

About Jennifer Craig-Muller

My name is Jennifer. I am a result-producing and growth-driven Director of Research. With an acute focus on project management, I bridge the gap between in-depth analysis and actionable strategy. I\'ve fostered a culture of curiosity, diligence, and precision, driving teams toward discoveries that influence industries and shape best practices. My expertise isn’t limited to leadership alone. The realm of project management allows me to ensure that every research endeavor is structured, time-efficient, and aligned with overarching organizational objectives. This synergy of leader and project management ensures that no insight goes unexplored and that every project is steered to completion with the utmost efficacy. My educational background includes a Bachelor of Science in Biology with a concentration in Molecular Biology from Loyola University. In addition, I hold a Lean Six Sigma Black Belt Certification. Areas of Expertise: Business Development & Optimization Customer Service/Satisfaction Program Deployment Organization Excellence Identifying Needs & Requirements Building Strong Relationships Training & Education Overcoming Objections Motivational Leadership

Experience

1. Director of Research

   U.S. Dermatology Partners

   Aug 2022 — Present

   In my current role as Director of Research, I: •Coordinated the daily operations of clinical trials across various phases and therapeutic areas; guaranteed the successful delivery of clinical programs while meeting project timelines, quality standards, and budget requirements. •Develop and nurture solid relationships with internal and external stakeholders and serve as the primary point of contact for any issues, providing resolutions and ensuring customer satisfaction. •Spearheaded multiple business development efforts by collaborating with local clinicians to win new business; expanded from 4 to 12 sites with a portfolio of over 50 interventional and observational trials. •Employ financial acumen to effectively manage project budgets and resources, ensuring effectiveness and success for the organization. Handle the negotiations of all budgets and contracts. •Distinguish and monitor KPIs to evaluate the continuing performance of the research portfolio at a national level to inform decisions and strategic changes. •Handle business development activities by establishing partnerships with 3 major pharmaceutical companies (negotiated master CDAs and CTAs) that permitted unified site selection and implementation. •Recorded a decrease in start-up time from 26 weeks to an average of 16 weeks. Increased revenue by 36% in 1 year by streamlining study start-ups, creating workflow efficiencies, and expanding the study portfolio. •Developed and maintained relationships with CROs while serving as a point of escalation responsible for resolving issues and keeping studies on track.

Education

• Loyola University Chicago

  Bachelor of Science (B.S.), Molecular Biology

  2006 — 2010