Jennifer Cougle

About Jennifer Cougle

Hi, I’m Jennifer Cougle, a dynamic CIO and IT executive with a proven track record in bridging technology with financial goals in both government and business disciplines. I’m an expert in project management and program management along with leading teams to increase productivity and reduce operational expenses. I’m easily able to improve processes and liaise across different levels and areas to foster collaboration and organizational success, and my stellar communication skills enable me to foster lasting positive relationships with clients, vendors, and key stakeholders.If you’re looking for a strategic thinker and driven leader who knows the importance of developing employees and enabling positive change while driving business expansion and success in the IT realm, I’m the candidate your organization needs. Reach out to me and let’s further discuss what I can bring to the table.

Experience

1. CIO & Director, Information Services

   Monroe County

   Sep 2010 — Present · Rochester, NY, US

   Here, I oversee a department in the County, Information Services, that implements and maintains technology infrastructure from servers and networks to software applications and cybersecurity for County employees. I lead and train over 50 staff and liaise with other County departments to increase employee productivity. As well, I manage the operational and capital budgets and research the latest technologies to reduce operational costs and risk.I successfully implemented a strategic roadmap for the IT department and project integration and am savvy in technology including fiber, user devices, mobile solutions, ERP solutions, business warehousing, cloud vs. on-premise solutions and 3rd party solutions.My biggest accomplishment in this role was that I spearheaded the complete turn-around of the IT department, making it into a well-respected partner with the other departments and evolving it into a customer-focused organization. I increased project completion capacity by 300% and the support footprint by 23% while the headcount only increased by 7%. As well, I have consistently maintained spending under the annual budget of $15M for 6 straight years since taking over this position.

Education

• University of Phoenix

  MIS, Information Systems

  2009

• SUNY Empire State College

  BS, Business, Management and Economics

  2006

• Northeastern University

  Doctor of Education (EdD), Organizational Leadership Studies

  2015 — 2020