Jennifer Couch

About Jennifer Couch

KEY STRENGTHSLeadership – consistently recognized for leadership and key business knowledge Communications – effective oral and written communicator to all levels of an organization Trusted Relationships – builder of trusted relationships with peers, customers, executives, and external partiesManagement – previous experience as operations manager, call center supervisor, and customer managerCommitment- unquestionable commitment and integrity to delivering results and supporting Southern CompanyStrategic Thinking – analytical thinker with ability to set strategic direction and initiativesCommunity – actively engaged in a leadership capacity within community organizations

Experience

1. Ems Compliance & Quality Assurance Manager

   Southern Company

   Nov 2014 — Present

   Provide vision, direction, leadership and management for a team of ten analysts responsible for Compliance and Quality Assurance for systems critical to the reliable operations of the bulk power system; Provide consistent ongoing performance feedback, leadership and appropriate developmental opportunities for staff members; Manage the organization as a business with emphasis on effective planning, budgeting and cost control that meets customer needs in a changing business environment; Ensure the design and implementation of long-term strategic goals and short-term tactical plans for EMS Compliance and QA; Provide leadership, research vision, strategic interpretation, and technology development to ensure that EMS Systems comply regulatory; Manage activities in a manner to ensure success with audits, compliance reviews, and reporting for Sarbanes-Oxley, NERC CIP, FERC, Internal Auditing, internal controls testing, external audits, periodic policy compliance reviews and compliance related information collection and dissemination; Participate in applicable industry working groups to contribute and influence industry direction.

Education

• Auburn University Harbert College of Business

  BS, Business Management

  1989 — 1991

Skills

• Process Improvement
• Management
• Team Building
• Business Analysis
• Human Resources
• Energy
• Program Management
• Coaching
• Change Management
• Leadership
• Organizational Development
• Training
• Strategic Planning
• Employee Relations
• Business Process Improvement
• Project Planning
• Leadership Development
• Recruiting
• Project Management
• Visio
• Analysis
• Performance Management