Jennifer Conner
- Role
- Sr Director of North American Pos Solutions at Elavon
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Jennifer Conner
Experienced product leader with over 20+ years of experience in the payments and merchant…
Experience
Sr Director of North American Pos Solutions
Jan 2019 — Present
In charge of leading 2 direct reports focused on customer experience and enablement. Oversaw 8 directs across two diverse teams that included technical coordination and product management. Lead hiring, training, development, and ongoing staff performance management. Manages a portfolio that includes various equipment and wireless vendors; develops existing vendors and helps with the process of bringing on new ones. Assisted in directing the overall strategy and roadmap development for standalone terminals to support the SMB customer base; drives internal process improvements to support fast-paced product delivery. Implemented customer experience processes that improved product stability, reduced operations calls, and improved return/swap percentages. SME for terminal enablement projects as it relates to updating terminal base to support compliance and security updates.
Skills
- Windows
- Payments
- Program Management
- Client Relations Skills
- Electronic Payments
- Microsoft Word
- Product Management
- E-Payments
- Microsoft Excel
- Production Implementation
- Customer Service
- Product Design
- Banking
- Vendor Management
- Mobile Payments
- Powerpoint
- Payment Systems
- Operational Support
- Research
- Debit Cards
- English
- Product Launch
- Outlook
- Payment Card Processing
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