Jennifer Carranza

Sr. UX Researcher at Salesforce | Mixed-Methods | UX Strategist

Role
Senior Ux Researcher at Salesforce
Location
Vancouver, WA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Jennifer Carranza

Senior UX Researcher and strategist with 12 years of experience translating human behavior into product strategy. I use mixed-methods research to improve comprehension, usability, and conversion across digital and physical experiences.My background in human-computer interaction and behavioral science enables me to surface deep insights that shape roadmaps, accelerate adoption, and reduce friction at scale.I\'ve led research for enterprise cloud platforms, wearables, connected devices (IoT), and recurring revenue models — including software (SaaS) and smart subscriptions. My work spans B2B and B2C experiences in biotech, consumer electronics, e-commerce, government, healthcare, and networking.

Experience

  1. Senior Ux Researcher

    Salesforce

    Jul 2025 — Present · Vancouver, WA, US

Education

  • San José State University

    Master of Science - MS, Human Factors Engineering/Ergonomics

  • Fullerton College

    Associate of Arts - AA, Psychology

  • California State University, Fullerton

    Bachelor of Arts - BA, Psychology

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Jennifer Carranza — Senior Ux Researcher at Salesforce in Vancouver, WA, US | Unifers